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+# Frequently Asked Questions (FAQs)
+
+#### Kong fails to start after `helm upgrade` when Postgres is used. What do I do?
+
+You may be running into this issue: https://github.com/helm/charts/issues/12575.
+This issue is caused due to: https://github.com/helm/helm/issues/3053.
+
+The problem that happens is that Postgres database has the old password but
+the new secret has a different password, which is used by Kong, and password
+based authentication fails.
+
+The solution to the problem is to specify a password to the `postgresql` chart.
+This is to ensure that the password is not generated randomly but is set to
+the same one that is user-provided on each upgrade.
+
+#### Kong fails to start on a fresh installation with Postgres. What do I do?
+
+Please make sure that there is no `PersistentVolumes` present from a previous
+release. If there are, it can lead to data or passwords being out of sync
+and result in connection issues.
+
+A simple way to find out is to use the following command:
+
+```
+kubectl get pv -n <your-namespace>
+```
+
+And then based on the `AGE` column, determine if you have an old volume.
+If you do, then please delete the release, delete the volume, and then
+do a fresh installation. PersistentVolumes can remain in the cluster even if
+you delete the namespace itself (the namespace in which they were present).
+